Delivery Policy

Effective Date: June 25, 2025

This Delivery Policy governs the terms and conditions under which products purchased through this website are delivered to customers. By placing an order on this website, you acknowledge that you have read, understood, and agreed to be bound by this policy.

1. General Overview

We are committed to ensuring that your products are delivered in a timely, secure, and cost-efficient manner. This Delivery Policy outlines our procedures, timeframes, shipping options, fees, delivery restrictions, responsibilities, and obligations. All orders are processed and shipped during regular business days (Monday to Friday), excluding public holidays.

2. Order Processing Time

  • Standard Processing Time: Orders are typically processed within 1 to 3 business days after receiving full payment and verification of your order.

  • Order Verification: Processing time may be extended during verification stages to prevent fraud, especially for high-value or international orders.

  • Order Delays: During peak seasons (e.g., holidays or sales promotions), order processing times may increase due to high volume. You will be notified via email if any significant delays occur.

3. Shipping Options

We offer a variety of shipping options to suit your delivery needs. The availability of specific options may vary depending on the destination address.

3.1 Domestic Shipping (Within Country of Origin)

  • Standard Shipping: Delivery within 3–7 business days.

  • Express Shipping: Delivery within 1–3 business days.

  • Same-Day Delivery (where available): Orders must be placed before 12:00 PM local time.

3.2 International Shipping

  • Standard International Shipping: Delivery within 7–21 business days.

  • Expedited International Shipping: Delivery within 3–10 business days.

  • All international shipments are subject to customs clearance procedures, which may cause delays beyond our original delivery estimates.

4. Shipping Costs

Shipping costs are calculated based on the destination, size, weight of the package, and the selected shipping method. Final shipping fees will be displayed at checkout before you confirm your order.

  • Domestic Shipping Fees: Start from $4.99 USD.

  • International Shipping Fees: Start from $14.99 USD.

  • Free Shipping: May be offered for qualifying orders over a specific amount, as indicated on the website at the time of purchase.

  • Customs Fees, Import Duties & Taxes: These are not included in the shipping fees. Customers are responsible for any additional charges imposed by their local customs authorities.

5. Shipment Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to monitor your shipment’s progress.

  • Tracking Updates: May take up to 24 hours to reflect in the carrier’s system.

  • Multiple Packages: If your order contains multiple items, it may be split into separate packages with individual tracking numbers.

6. Delivery Timeframes

Estimated delivery times are provided at checkout based on real-time data from our shipping partners. Please note that these are estimates and are not guaranteed.

6.1 Factors Affecting Delivery Times

  • Local postal service delays

  • Customs clearance processes (for international orders)

  • Natural disasters or weather events

  • High-volume periods (holidays, promotional sales)

  • Incorrect or incomplete delivery addresses

7. Delivery Address and Requirements

It is the customer’s responsibility to provide a complete and accurate shipping address during checkout.

  • P.O. Boxes: Some carriers do not deliver to P.O. Boxes. If this is the case, an alternative address will be requested.

  • Change of Address: Once an order has been processed, changes to the shipping address may not be possible. If a change is needed, contact customer support immediately.

  • Refused Deliveries: If a package is refused upon delivery and returned to us, shipping charges will not be refunded. Reshipment may incur additional fees.

8. Missed Deliveries & Reattempts

Most carriers will make multiple delivery attempts or leave instructions for rescheduling or pickup.

  • Delivery Reattempts: Generally up to 3 attempts before returning the item to sender.

  • Unclaimed Packages: If the package is held at a local depot or post office and remains unclaimed, it may be returned. Additional fees may apply to reship the item.

9. Customs, Duties, and Import Taxes

International orders may be subject to customs duties, taxes, and fees imposed by the destination country.

  • Responsibility: All such charges are the responsibility of the recipient.

  • Delays: Customs clearance can delay delivery beyond estimated timeframes. We are not liable for such delays.

  • Documentation: In some cases, customs authorities may request additional documentation. Customers must cooperate with these requests to avoid delays or returns.

10. Damaged, Lost, or Stolen Packages

10.1 Damaged Shipments

If your order arrives damaged:

  • Report the damage within 3 business days of delivery.

  • Provide photographic evidence of the packaging and item condition.

  • Replacement or refund will be processed once the claim is verified.

10.2 Lost Shipments

  • A shipment is considered “lost” if it does not arrive within 30 days of the shipping date.

  • Upon confirmation with the shipping carrier, we will issue a refund or replacement.

10.3 Stolen Shipments

  • If tracking indicates delivery but the package is missing, check with neighbors or local carrier office.

  • We are not responsible for stolen items after delivery has been confirmed. However, we may offer support on a case-by-case basis.

11. Restricted Delivery Areas

We may not be able to deliver to certain regions or countries due to logistical constraints, political situations, legal restrictions, or carrier limitations.

  • If we are unable to ship to your location, you will be notified, and your order will be canceled and refunded.

  • Some items may be prohibited or restricted in certain regions.

12. Order Cancellation and Modification

  • Before Shipment: Orders may be canceled or modified if the request is received before shipment processing begins.

  • After Shipment: Orders cannot be canceled once they have been dispatched. You may return the item according to our Return Policy.

13. Force Majeure

We are not responsible for any delay or failure to perform any part of this Delivery Policy due to unforeseen circumstances or causes beyond our control, including but not limited to:

  • Acts of God

  • War or terrorism

  • Government restrictions

  • Labor strikes

  • Pandemic outbreaks

  • Disruptions in transportation or communication systems

14. Delivery Confirmation

For high-value orders, signature confirmation may be required upon delivery. This is to ensure the safe receipt of your goods.

  • If no one is available to sign, the carrier may leave a notice for redelivery or pickup.

  • In case of disputes regarding delivery confirmation, we rely on the carrier’s proof of delivery.

15. Third-Party Shipping Services

In some cases, we may use third-party logistics providers or drop-shipping partners to fulfill orders. These providers may have separate delivery and handling procedures. We remain responsible for ensuring that your order is fulfilled in accordance with this Delivery Policy.

16. Returns Due to Failed Delivery

If an item is returned to us due to:

  • Incorrect or incomplete address

  • Refusal to pay duties or taxes

  • Failure to claim from a pickup location

  • Delivery refusal without valid reason

The customer will be refunded for the product minus:

  • Shipping costs (initial and return)

  • Any applicable restocking fees

17. Customer Responsibilities

To ensure a smooth delivery process, customers must:

  • Provide accurate and complete delivery information.

  • Track their shipment using the provided tracking number.

  • Be available to receive the delivery or make arrangements for receipt.

  • Respond promptly to any communication regarding their order.

18. Amendments to This Policy

We reserve the right to update or modify this Delivery Policy at any time without prior notice. Any changes will take effect immediately upon being posted on the website, except where otherwise stated. Continued use of our services following the posting of changes constitutes acceptance of those changes.

19. Governing Law

This Delivery Policy shall be governed by and construed in accordance with the laws of the jurisdiction in which our operations are based, without regard to its conflict of law provisions. All monetary references in this policy are stated in United States Dollars (USD).

20. Acceptance of Terms

By placing an order on this website, you agree to this Delivery Policy in its entirety, including any future amendments posted to this page. If you do not agree with any part of this policy, please refrain from making a purchase.