Refund and Returns Policy

Effective Date: June 25, 2025

This Refund and Returns Policy outlines your rights and obligations regarding returns, exchanges, and refunds for products or services purchased through this website (“the Site”). By completing a purchase, you acknowledge and agree to comply with the terms set forth in this policy.

1. General Return Eligibility

We are committed to customer satisfaction and aim to make the return and refund process as transparent and fair as possible.

To be eligible for a return:

  • The item must be unused, unworn, unwashed, and in its original condition.

  • It must be returned in its original packaging with all tags, labels, accessories, and documentation (e.g., manuals or warranty cards) intact.

  • The return request must be submitted within the allowed return window (see Section 2).

Items that do not meet these criteria may not be eligible for a return or refund.

2. Return Timeframe

Return periods vary depending on the product category. Unless stated otherwise, the following general timelines apply:

  • Standard Products: 14 calendar days from the delivery date.

  • Electronics and Appliances: 7 calendar days from the delivery date.

  • Clothing, Shoes, and Accessories: 14 calendar days from the delivery date.

  • Digital Products or Subscriptions: Non-refundable once accessed or downloaded.

  • Custom-Made or Personalized Items: Not eligible for return unless defective or damaged.

  • Sale or Clearance Items: Final sale; not eligible for return unless stated otherwise.

3. Non-Returnable Items

The following products and services are generally non-returnable and non-refundable:

  • Gift cards or vouchers

  • Downloadable software or digital content

  • Items marked “Final Sale” or “Non-Returnable”

  • Personal hygiene items (e.g., undergarments, cosmetics, or opened skincare products)

  • Products damaged due to customer misuse or negligence

  • Services rendered (e.g., consultations, workshops)

  • Items returned without authorization or outside the return window

4. Return Process

To initiate a return:

  1. Submit a Return Request
    Visit the “Returns” section of the Site and complete the return form. Include your order number, the reason for return, and any relevant details or photos if the product is defective or damaged.

  2. Wait for Return Authorization
    You will receive confirmation via email with return instructions if your request is approved.

  3. Package the Item Securely
    Include the product, original packaging, invoice or receipt, and any accessories.

  4. Ship to the Provided Address
    You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item, damaged product). We recommend using a trackable shipping method and purchasing shipping insurance for high-value items.

  5. Inspection and Approval
    Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.

5. Refund Eligibility and Method

5.1 Refund Approval Criteria

Refunds will be approved under the following circumstances:

  • The item is returned in unused and resalable condition within the return window.

  • The item was received damaged or defective (with evidence).

  • The wrong item was shipped.

5.2 Refund Method

If approved, your refund will be processed using your original method of payment (e.g., credit card, PayPal, store credit). Refunds may take up to 10 business days to appear in your account, depending on your financial institution.

5.3 Refund Amount

The refunded amount may include:

  • Full product cost (excluding shipping fees unless the return is due to our error)

  • Applicable sales tax

  • Deductions for restocking fees (see Section 6)

We do not refund any handling, express shipping, or insurance charges unless required by law.

6. Restocking Fees and Deductions

In some cases, a restocking fee of up to 15% may be applied to returned items, particularly for electronics or high-value merchandise. This fee covers handling, inspection, and repackaging.

Deductions may also apply for:

  • Missing packaging or components

  • Damaged items due to improper packaging

  • Unauthorized returns

7. Exchanges

We offer exchanges on select items if:

  • You received the wrong size, color, or item

  • You wish to exchange for a different variant of the same product (based on availability)

To request an exchange:

  • Follow the return process and specify “Exchange” as your return reason.

  • Exchanges are only processed after the original item has been received and approved.

  • If the replacement item is out of stock, a full refund may be issued instead.

8. Defective, Damaged, or Incorrect Items

If your item arrives damaged, defective, or significantly not as described:

  • Contact us immediately through the return form or support portal.

  • Include photos or videos of the item and packaging.

  • We may offer a full refund, a replacement, or a discount as resolution.

  • In some cases, we may not require you to return the item.

All damage claims must be submitted within 72 hours of delivery.

9. Lost or Undelivered Packages

If your package was marked as delivered but not received:

  • Check with neighbors, building management, or your local delivery provider.

  • Notify us within 5 business days of the marked delivery.

We are not liable for stolen packages after delivery, but we may offer assistance with the carrier.

If your package is lost in transit (not marked as delivered):

  • We will file a claim with the courier and offer a refund or replacement, subject to carrier confirmation.

10. Late or Missing Refunds

If you haven’t received a refund:

  • First check your bank or credit card account.

  • Contact your financial institution—it may take time before the refund is officially posted.

  • If you’ve done this and still have not received your refund, notify us for assistance.

Refunds are generally processed within 5–10 business days of return approval.

11. Cancellations

You may cancel your order before it is shipped:

  • Cancellations must be requested through the Site’s support interface.

  • Orders that have already shipped cannot be canceled but may be returned according to this policy.

Digital products or downloadable content are non-cancelable once the download or access link is sent.

12. International Returns

International customers may return eligible items at their own expense unless otherwise required by local law. International returns are subject to:

  • Longer processing times due to customs clearance

  • No reimbursement of international shipping fees, import duties, or VAT

  • Return documentation as required by the destination country

We do not offer international exchanges at this time.

13. Store Credit (If Offered)

For certain return scenarios, especially after return windows close, store credit may be offered at our discretion. Store credit:

  • Will be issued in USD

  • Is non-transferable and cannot be redeemed for cash

  • May have expiration terms depending on region or legal requirements

14. Fraudulent or Abusive Returns

We reserve the right to:

  • Refuse a return or refund if fraud, abuse, or repeated return behavior is detected

  • Deactivate or ban customer accounts involved in such behavior

  • Report fraudulent activities to legal authorities

15. Warranties and Manufacturer Claims

Some items may be covered by a manufacturer’s warranty. If applicable:

  • You must contact the manufacturer directly for warranty claims

  • We may provide documentation or proof of purchase upon request

We do not offer extended warranties unless explicitly stated at checkout.

16. Dispute Resolution

If you are dissatisfied with the resolution provided:

  • You may escalate the matter via the support center on the Site

  • Disputes will be resolved through negotiation, and where necessary, through arbitration or mediation as defined by the governing law

Chargebacks initiated without attempting to resolve the issue first may result in account suspension.

17. Governing Law

This Refund and Returns Policy shall be governed and interpreted in accordance with the laws of the jurisdiction in which the platform or store operates. All monetary transactions and refunds are calculated and issued in USD.

18. Amendments to This Policy

We reserve the right to amend this policy at any time. Updates will be posted on this page, and continued use of the Site after changes constitutes acceptance of the revised terms.

19. Your Acceptance

By making a purchase, you:

  • Acknowledge that you have read and understood this Refund and Returns Policy

  • Accept the terms and conditions outlined herein

  • Understand your rights and responsibilities as a customer