Sales Policy

Effective Date: January 6, 2025

At Kyromavel, we strive to provide high-quality toys that offer both entertainment and education for children. Our Sales Policy outlines the terms and conditions under which we conduct our sales, including ordering, pricing, payment, shipping, and other important details. By making a purchase on our website Kyromavel.com, you agree to comply with this Sales Policy.

1. Order Placement

When you place an order through our website, you are offering to purchase the items in your cart, and we reserve the right to accept or decline your order. You will receive an order confirmation email once your order has been successfully placed. Please ensure that the information you provide, such as your shipping address and contact details, is accurate to avoid delays in processing and shipping.

a. Order Confirmation:
After placing an order, you will receive a confirmation email, which indicates that we have received your order. This is not an acceptance of your order; it is simply an acknowledgment that your order has been successfully placed in our system.

b. Order Acceptance:
We will accept your order once we have processed it and confirmed the availability of the items you’ve selected. At that point, you will receive a second email, typically containing shipping details and tracking information.

2. Pricing and Payment

a. Pricing:
We make every effort to ensure that the prices listed on our website are accurate. However, we reserve the right to correct any pricing errors, including incorrect pricing due to technical issues or human error. In the event that a price is incorrect, we will notify you before processing your order, and you can either choose to accept the corrected price or cancel the order.

b. Payment Methods:
We accept various payment methods for your convenience, including credit and debit cards (Visa, MasterCard, American Express), PayPal, and other online payment methods. You will be charged when your order is processed and ready for shipment.

c. Taxes and Fees:
Sales tax is applied to orders based on the applicable rate in your state or jurisdiction. Shipping fees and handling charges will also be added at checkout, depending on your delivery location and selected shipping method.

3. Shipping and Delivery

a. Shipping Methods:
We offer a variety of shipping options, including standard shipping, expedited shipping, and international shipping (where available). The delivery time depends on the shipping method selected and your location. Shipping costs will be calculated at checkout based on the items in your order and the destination address.

b. Shipping Time:
Once your order has been processed and shipped, you will receive an email with tracking information. Shipping times can vary based on factors such as your location, product availability, and chosen shipping method. We aim to process orders as quickly as possible, usually within 1-2 business days.

c. International Shipping:
We offer international shipping to several countries. Please note that customs duties, taxes, and other fees may apply to international shipments. These additional costs are the responsibility of the customer.

d. Shipping Delays:
Although we strive to ship orders on time, factors beyond our control (such as weather conditions, natural disasters, and postal carrier delays) may cause shipping delays. We are not responsible for delays caused by shipping carriers or customs inspections.

4. Returns and Exchanges

Our return policy is outlined separately in our Refund and Returns Policy. If you are not satisfied with your purchase, we offer a hassle-free return process within 30 days of receipt, provided the items meet our return criteria.

5. Order Cancellations

Once an order is placed, we process it as quickly as possible to ensure fast delivery. If you wish to cancel your order, please contact our customer service team at info@kyromavel.com as soon as possible. Cancellations can only be made before the order is shipped. Once an order has been shipped, it cannot be canceled and must go through our return process.

6. Customer Support

If you have any questions or concerns about your order or our sales policy, please feel free to reach out to our customer support team:

Kyromavel
Street: 5220 Dickerson Rd Partlow, Virginia (VA)
Phone number: (540) 895-4017
Email: info@kyromavel.com
Website: https://kyromavel.com/

7. Changes to the Sales Policy

Kyromavel reserves the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about any updates or changes.