Shipment Policy

Effective Date: January 6, 2025

At Kyromavel, we aim to provide a smooth and efficient shipping experience for all our customers. Our Shipment Policy outlines the shipping methods, costs, delivery times, and conditions that apply to all orders placed on our website Kyromavel.com. By making a purchase on our website, you agree to the terms outlined in this policy.

1. Shipping Methods

We offer various shipping methods depending on your location and preferences. Our shipping options include:

a. Domestic Shipping (within the United States):

  • Standard Shipping: Typically delivered within 5-7 business days.
  • Expedited Shipping: Typically delivered within 2-3 business days.
  • Two-Day Shipping: Delivered within 2 business days.
  • Overnight Shipping: Delivered on the next business day, if ordered before 1 PM (local time).

b. International Shipping (Outside the United States):
We offer international shipping to select countries. The available shipping methods will depend on the destination and can include standard or expedited options. Delivery times for international shipments may vary, and customers are responsible for any additional duties or taxes incurred during customs processing.

2. Shipping Charges

Shipping charges are calculated based on the destination, size, weight, and quantity of the items in your order. The applicable shipping charges will be displayed at checkout before you complete your purchase. We aim to offer competitive rates and multiple shipping options for convenience.

a. Free Shipping Offer:
From time to time, we may offer free shipping promotions for qualifying orders. Details of these promotions will be specified during checkout.

3. Processing Time

a. Order Processing Time:
We process orders within 1-2 business days from the time the order is placed. Orders placed after 1 PM local time may not be processed until the following business day. If you place an order on a weekend or holiday, it will be processed on the next business day.

b. Shipping Times:
Once your order is processed and shipped, the shipping method you choose will determine the delivery timeframe. Shipping times may vary based on your location, but we strive to meet the estimated delivery times.

4. Order Tracking

After your order has been shipped, you will receive an email with tracking information so you can monitor the status of your delivery. Tracking updates are available via the carrier’s website, and you can use the tracking number to track your shipment’s progress.

a. Shipping Notifications:
We will notify you via email when your order has been shipped and provide you with a tracking number, so you can monitor the delivery status of your package.

5. Shipping Delays

While we strive to meet estimated shipping and delivery times, Kyromavel cannot be held responsible for delays caused by factors outside of our control. These factors include:

  • Weather-related delays
  • Shipping carrier delays
  • Customs processing (for international shipments)
  • Natural disasters or events beyond our control

If there are any significant delays in your shipment, we will notify you as soon as possible.

6. Shipping Restrictions

We currently ship to most countries globally, but there are some locations where shipping may not be available. If your country is not listed during checkout, it may not be eligible for shipment at this time. We are continuously working to expand our global shipping options.

a. P.O. Boxes:
We do not ship to P.O. Boxes or APO/FPO addresses for domestic or international orders.

7. Lost or Damaged Packages

a. Lost Packages:
If your package is lost during shipping or has not arrived after the expected delivery date, please contact us immediately at info@kyromavel.com. We will work with the carrier to investigate the issue and assist in locating your package.

b. Damaged Packages:
If your package arrives damaged, please take photos of the damage and contact us right away. We will initiate a claim with the carrier and, depending on the situation, arrange for a replacement or refund.

8. Customs Duties and Taxes (International Shipments)

For international orders, customers are responsible for any customs duties, taxes, and other fees that may apply upon arrival in the destination country. These charges are not included in the price of the product or the shipping fee, and it is your responsibility to pay them directly to the customs authorities.

9. Changes to Shipment Policy

Kyromavel reserves the right to update or modify this Shipment Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed of any updates or changes.

For any questions regarding shipping or payment, feel free to reach out to our customer service team:

Kyromavel
Street: 5220 Dickerson Rd Partlow, Virginia (VA)
Phone number: (540) 895-4017
Email: info@kyromavel.com
Website: https://kyromavel.com/